Nick Hurley, 22, and his boyfriend Gavin Maclean, 28, booked a room at the Thistle City Barbican hotel in London last Saturday night.
When they arrived, they were asked by the receptionist if they really wanted a single bed, according to Hurley. They said yes, but the worker didn't seem impressed.
"He insisted on repeating that question," Hurley said. "I felt it was a way of him imposing his own stamp on the situation. I got a barbed vibe."
After a while, the hotel worker stated that there were no single bed rooms available, even though the gay couple had booked in advance. Was this thinly veiled homophobia, or the truth?
I spoke with Nick Hurley via email and asked him:
Do you believe what happened to you will ultimately be positive as it brings awareness to dormant homophobia in the travel industry?
"If anything positive has come from the last few days then I hope it is that as a society we will begin to take more time to think about sensitive issues of prejudice and particularly, in this case, homophobia. We've come far, but we've got one heck of a way to go still," said Hurley.
"I hope that the travel industry, amongst others, sits up and takes notice of the power of social media like twitter and ultimately that customers don't feel discriminated against or treated without the utmost sensitivity."
And it's not just in London.
In the United States, there seems to be similar occurrences that happen on a weekly basis; gays and lesbians are constantly denied services due to their sexuality.
Most recently, a lesbian couple in Oregon were denied service at a bakery because the owner said he did not agree with their "lifestyle."
"I know I am not alone in my homophobic treatment — and I'm aware that more, far worse, incidents are happening all over the world everyday, but I hope that by standing up and speaking out about my experience may cause organisations to start thinking about preventing this kind of thing from ever happening again. Ultimately, that's progress," Hurley added.
The CEO of the Thistle Hotels, Mike DeNoma, offered an apology and said the company would be looking into the complaint.
This article was originally published on the blog Generation Why?