Comcast Is About to Solve the Most Annoying Thing in the Universe

Comcast Is About to Solve the Most Annoying Thing in the Universe

Cable titan Comcast is hoping to finally solve customer service's greatest problem: figuring out when the cable guy is coming.

Comcast announced Thursday a "technician tracker" within its iOS app, which lets customers know when cable technicians are a half-hour away. The feature takes a page from Uber's playbook, using GPS tracking to show the van's location and also allowing customers to rate their technician. Comcast will initially test the boredom-killer in Boston but plans to take the feature nationwide.

Charlie Herrin, Comcast's senior vice president of customer experience, said in a release that the company is "hoping this will prevent our customers from just needing to sit at home and wait."

Or, at least, wait for more than 30 minutes. A peek at the app shows an Uber-like interface -- and a Tinder-like ability to scope out your technician:

It's a smart PR move for Comcast, which is in need of good publicity after a series of disasters over the past year. For years, we've been held prisoners in our homes because of unrealistic timeframes ("Uh, let's say 9 a.m. to 8 p.m.?"), but at least Comcast has taken a very small step for our approval.

Now if they employed this manpower into improving their customer service employee's attitudes.