iTunes, App Store and iCloud login not working? Here's what's going on and what to do

iTunes, App Store and iCloud login not working? Here's what's going on and what to do
Source: Getty Images
Source: Getty Images

Having issues with your iTunes, App Store or iCloud login for your iPhone? There are a couple techniques you can use get these system's running again.

iTunes not working

First, make sure your date, time and time zone are correct. Sometimes, your iPhone might list you in another city — especially if you were recently traveling. This could have an impact on connecting to the iTunes store. Go to Settings —> General —> Date & Time to ensure your device is in the right time zone.

If that's all good, make sure your iOS software is up to date. Settings —> General —> Software Update will indicate whether or not an update is in need.

Lastly, make sure you have an active internet connection. You can go to Settings —> Cellular to make sure your cellular data is turned on. If you're relying on Wi-Fi, make sure the router is working properly and that you have the right login info. 

App Store not working

Once again, you'll want to ensure your internet connection is active — whether it's Wi-Fi or cellular. 

If internet connectivity isn't the culprit, it's likely an issue with the App Store's cache. To clear it, tap on the menu bar at the bottom page ten times in succession. If that doesn't work, try force quitting the App Store by double tapping the iPhone's home button and swiping up on the page.

If all of the aforementioned steps don't resolve the issue, try a soft reset of your iPhone by simultaneously holding the home and lock buttons for about five seconds. 

iCloud login not working

Apple has a troubleshooting page specifically dedicated to issues with iCloud logins. If you received an "authentication failed" message, head over to your Apple ID account page. If the sign in doesn't work there, follow the steps listed to reset your account. 

If you received an "unsupported Apple ID" error, your best bet is to contact iCloud support and handle it from there.  

How much do you trust the information in this article?

Aric Suber-Jenkins

Aric is a writer covering technology. His work has appeared in Newsweek, Maxim and Brooklyn Magazine. He is based in New York and can be reached at aric@mic.com.

MORE FROM

Hundreds rally in Times Square to protest Donald Trump’s transgender military ban

“I’m out here to support my trans brothers and sisters who have been serving our military for years and years and years."

Several Republicans are strongly denouncing Trump’s military transgender ban

“Anybody who wants to serve in the military should serve in the military. I don’t agree with the president.”

Worried Trump might pardon himself? Blame Alexander Hamilton.

Hamilton might not have been "thinkin' past tomorrow" when he pushed for broad executive privileges.

Harry Truman desegregated the military 69 years ago. Today, Trump banned transgender troops.

Truman wanted to end discrimination in the military "as rapidly as possible."

Here is a timeline of Donald Trump’s relationship with Jeff Sessions

Trump continued his Twitter attacks on Sessions Wednesday — reportedly while the embattled attorney general was in the White House.

How many transgender people serve in the U.S. military?

There's no exact number, but here's what research shows.

Hundreds rally in Times Square to protest Donald Trump’s transgender military ban

“I’m out here to support my trans brothers and sisters who have been serving our military for years and years and years."

Several Republicans are strongly denouncing Trump’s military transgender ban

“Anybody who wants to serve in the military should serve in the military. I don’t agree with the president.”

Worried Trump might pardon himself? Blame Alexander Hamilton.

Hamilton might not have been "thinkin' past tomorrow" when he pushed for broad executive privileges.

Harry Truman desegregated the military 69 years ago. Today, Trump banned transgender troops.

Truman wanted to end discrimination in the military "as rapidly as possible."

Here is a timeline of Donald Trump’s relationship with Jeff Sessions

Trump continued his Twitter attacks on Sessions Wednesday — reportedly while the embattled attorney general was in the White House.

How many transgender people serve in the U.S. military?

There's no exact number, but here's what research shows.