Instagram crashing when uploading photos or videos? Don't panic! Here's what to do

The Instagram logo is displayed on a smartphone on December 20, 2012 in Paris. Instagram backed down on December 18, 2012 from a planned policy change that appeared to clear the way for the mobile photo sharing service to sell pictures without compensation
Source: LIONEL BONAVENTURE/gettyimages
The Instagram logo is displayed on a smartphone on December 20, 2012 in Paris. Instagram backed down on December 18, 2012 from a planned policy change that appeared to clear the way for the mobile photo sharing service to sell pictures without compensation
Source: LIONEL BONAVENTURE/gettyimages

Is your Instagram crashing, not working or not opening? When you upload photos or videos, does it just crash the app? You're not alone. Starting Tuesday, Instagram users began reporting issues when trying to upload media. 

The bug acts like this: When you tap the upload button, the app crashes. Repeat the process and the app keeps crashing. 

Instagram crashing when uploading photos — as seen on a Mic employee's phone
Source: Marilyn La Jeunesse/Mic

Down Detector notes that some issues were resolved on Wednesday, but as of Thursday, people are still reporting issues.

Mic reached out to Instagram for comment and some advice, and we'll update if we hear back. In the meantime, though, Instagram has a fix — but it's not pretty.

First, try clearing memory on your phone by restarting. You might have a lot of apps running in the background. Turn your phone off and on again.

If that doesn't work, reinstall the app itself. On iOS, tap and hold the app icon, hit the X button to wipe it off your phone, then go into App Store to redownload Instagram. You'll need to enter your username and password again. 

On Android, go into Applications, then Manage Applications, then Instagram, then tap "uninstall." Redownload the app from the Google Play store.

If that doesn't work, you're out of luck for now. Just wait — the issue will probably resolve itself soon. But in the meantime, report the bug and let Instagram know it's an issue.

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Cooper Fleishman

Cooper is Mic's tech editorial director. He was previously New York bureau chief at the Daily Dot.

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