Android smartphone owners struggling to get their Facebook app working should know there are some simple solutions that can make life easier. The root of the problem could be the app or the phone itself — or both. If you're one of Facebook's 1.15 billion mobile daily active users, worry not: You won't have to live without access to the social networking platform for long.
Facebook app crashing? Restart your app
The first step to getting Facebook to work is restarting the app. This step should always be first in troubleshooting. If it works, you don’t have to stress any further.
Facebook app crashing? Restart your phone
If restarting the Facebook app doesn't help, turn off your device completely and restart it, especially if you’ve noticed the smartphone freezing or other apps acting strangely. Sometimes a quick reboot of your device is all it takes.
Facebook app crashing? Check for an app update
If restarting the app and rebooting the smartphone doesn’t work, head over to the Google Play Store to see if there is an update for the Facebook app. New updates may not offer major features or an overhaul, but they can often fix bugs and kinks within the app.
Facebook app crashing? Delete the app and re-install
If you have trouble installing the most recent version of the app, Facebook recommends deleting the app, restarting your device and downloading the app all over again.
Facebook app crashing? Check your device
If all else fails, check the help center for your specific device to see how to troubleshoot apps. This often varies from smartphone to smartphone, so there is no “one solution fits all” approach to fixing apps.