In an interview with MSNBC and Recode, which was taped Wednesday and is scheduled to air Friday, Cook fired shots at Zuckerberg while discussing the ongoing controversy the social media giant is facing over privacy concerns. When asked what he would do if he were in Zuckerberg’s shoes, Cook said he “wouldn’t be in [that] situation” to begin with.
“But if you want to build a service which is not just serving rich people, then you need to have something that people can afford. I thought Jeff Bezos had an excellent saying on this in one of his Kindle launches a number of years back. He said, ‘There are companies that work hard to charge you more, and there are companies that work hard to charge you less.’ And at Facebook, we are squarely in the camp of the companies that work hard to charge you less and provide a free service that everyone can use.
”I don’t think at all that that means that we don’t care about people. To the contrary, I think it’s important that we don’t all get Stockholm syndrome and let the companies that work hard to charge you more convince you that they actually care more about you. Because that sounds ridiculous to me.”
While Zuckerberg described Facebook as a free service, it’s been reported in recent weeks that users actually pay for it with their personal information instead of dollars and cents — sometimes with data they didn’t even realize they were handing over.
The 49-minute interview covered a range of topics, from the importance of local news to propaganda in Myanmar. Honing in on privacy concerns, Klein suggested Facebook’s business model of “monetizing user attention” might be what’s causing its woes. If you ask Zuckerberg, though, Facebook isn’t looking for ways to make us spend more time using the service (even if you do get constant notifications about things don’t really interest you).
“I think our responsibility here is to make sure that the time people spend on Facebook is time well spent. We don’t have teams who have, as their primary goal, making it so people spend more time. The way that I design the goals for the teams is that you try to build the best experience that you can. I don’t think it’s really right to assume that people spending time on a service is bad. But at the same time, I also think maximizing the time that people spend is not really the goal either.
”We’re prioritizing showing more content from your friends and family first, so that way you’ll be more likely to have interactions that are meaningful to you and that more of the time that you’re spending is building those relationships.”
Even before the recent user privacy debacle, Facebook and other social sites were being called out by the Time Well Spent movement — a nonprofit started by former Google employee Tristan Harris that encourages people to reconsider how much time they waste scrolling through social feeds.
Considering the amount of power Facebook has amassed, perhaps a handful of powerful people really shouldn’t be calling the shots that affect such a wide swath of society. Interestingly, Zuckerberg doesn’t disagree.
“With a community of more than 2 billion people all around the world, in every different country, where there are wildly different social and cultural norms, it’s just not clear to me that us sitting in an office here in California are best placed to always determine what the policies should be for people all around the world. And I’ve been working on and thinking through: How can you set up a more democratic or community-oriented process that reflects the values of people around the world? That’s one of the things that I really think we need to get right. Because I’m just not sure that the current state is a great one.”
Zuckerberg’s thoughts echo previous arguments in favor of inclusion: How can one group in one region vouch for the needs of billions of people worldwide? It may be time to allow more people in various corners of the world help decide what Facebook’s policies should be. Maybe then we’ll stop receiving notifications about updates that don’t pertain to us.